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Intelligent Control Towers for Resilient and Compliant Pharmaceutical Supply Chains

Book Chapter

Authors: Sangeetha Gandu of St. Joseph’s Degree and PG College, India and Vijaya Kittu Manda of PBMEIT, India

DOI: https://doi.org/10.4018/979-8-3373-8770-3.ch009

Book Name: Digitally-Enabled Control Towers for Pharmaceutical Supply Chains

ISBN: ISBN13: 9798337387703|ISBN13 Softcover: 9798337387710|EISBN13: 9798337387727

Publisher: IGI Global Scientific Publishing, Hershey, PA, USA

Editor(s): Mohammed Majeed, Mustapha Abdul Aziz, Adam Sandow Saani, Mohammed Awal Zignaa, and Hussein Abdul Ganiw (all from Tamale Technical University, Ghana)

Book Chapter Number: 9

Publication Date: August 8, 2026

Pages: Pages 261-289 (30 pages)

Book Chapter Link on Publisher Website

Book Link on Publisher Website

Abstract: Pharmaceutical supply chains operate under stringent regulatory mandates and global vulnerabilities that afect patient safety and product eficacy. Intelligent Control Towers (ICTs) function as digital coordination hubs to enhance resilience and compliance. Unlike traditional systems lacking real-time visibility and proactive risk mitigation, ICTs integrate multi-source data into a unified operational view. Core capabilities include sensing, analytics, automated decision-making, and rapid intervention to manage quality and cold-chain deviations. Technologies such as IoT sensors and blockchain ensure granular traceability and tamper-proof compliance records, while AI enables scenario modelling and regulatory-aligned response strategies. Key challenges include data silos, interoperability constraints, cybersecurity exposure, and high implementation costs. Addressing these requires structural digital integration and governance reforms. ICTs ultimately shift supply chains from reactive monitoring to dynamic, patient-centric governance and strategic competitiveness.

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