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Digital Reverse Logistics and Urban Life Satisfaction in Sustainable Automobile Digital Service Markets

Book Chapter

Authors: Nimit Sharma (REVA University, India), A. Shivasharana (REVA University, India), and Vijaya Kittu Manda (PBMEIT, India)

DOI: https://doi.org/10.4018/979-8-3373-8357-6.ch016

Book Name: Unlocking Life Satisfaction in Digital Global Markets and Segments

ISBN: ISBN13: 9798337383576 | ISBN13 Softcover: 9798337383583 | EISBN13: 9798337383590

Publisher: IGI Global, USA

Editor(s): Theodore Tarnanidis and Vijaya Kittu Manda

Book Chapter Number: 16

Publication Date: July 1, 2026

Pages: Pages 421-450 (33 pages)

Book Chapter Link on Publisher Website

Book Link on Publisher Website

Abstract: The rapid expansion of automobile service workshops in urban centres has intensified waste generation, environmental stress, and operational inefficiencies, particularly in emerging economies. Simultaneously, digital transformation has reshaped market ecosystems, influencing not only performance but also human well-being and life satisfaction. This work examines how digitally enabled sustainable reverse logistics practices contribute to waste minimisation, cost efficiency, and collective well-being within the urban automobile service sector. It focuses on the link between DRL and human well-being. The objective of this study is to develop a conceptual framework that illustrates this link. The findings propose a novel, human-centred DRL framework. The study highlights how digital tools for waste recovery can enhance environmental conditions and improve the perceived quality of urban life. The findings have direct implications for policymakers, researchers, and practitioners seeking to align digital transformation strategies with human-centric sustainability goals.

Keywords: Human-Centred Digital Markets; Circular Economy; Sustainable Service Ecosystems; Digital Urban Well-Being; Automobile Service Industry; Cost Efficiency; Waste Minimisation

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