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Optimizing Reverse Logistics in Retail Sector

Book Chapter

Authors: Nimit Sharma; Vijaya Kittu Manda; A. Shivasharana; Majeed Mohammed

DOI: https://doi.org/10.4018/979-8-3373-2434-0.ch014

Book Name: Emerging Trends in Smart Logistics Technologies

ISBN: ISBN13: 9798337324340|ISBN13 Softcover: 9798337324357; EISBN13: 9798337324364

Publisher: IGI Global, USA

Editor(s): Arbia Hlali (Taibah University, Saudi Arabia)

Book Chapter Number: 14

Publication Date: July 20, 2025

Pages: pp. 397-429 (34 pages)

Book Chapter Link on Publisher Website

Book Link on Publisher Website

Abstract: Reverse Logistics (RL) has become a critical challenge in supply chain management, especially for retail and e-commerce. With online shopping growth, product returns have increased due to sizing issues, quality concerns, and unmet customer expectations. This study analyzes return causes in online apparel shopping and proposes cost optimization strategies. Our findings show that understanding return drivers—fit issues, quality mismatches, and delivery delays—helps businesses reduce returns and enhance customer satisfaction. The research emphasizes adopting AI, blockchain, and IoT technologies to improve reverse logistics efficiency. Recommendations include implementing centralized return centers, automating supply chains, and educating customers to minimize costs. The study highlights RL's role in sustainability through recycling, refurbishment, and waste reduction practices. This research provides valuable insights for students, academics, and industry professionals seeking to address RL challenges and enhance supply chain sustainability in the apparel industry and beyond.

Keywords: Centralized return centers, Cost Optimization, Operational Efficiency, Logistics, Supply Chain Management, Preventive product return Management, E-Commerce, green logistics, supply chain optimization

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Research works citing this work..

Consumer perspectives on reverse logistics in e-commerce in Gauteng, South Africa
January 2026 / Duri, Babra; Takawira, Blessing; Maluleke, Xihluke / International Journal of Research in Business & Social Science, 2025, Vol 14, Issue 10, p22 / ISSN: 2147-4478
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GS June 2026 Nimit Sharma (REVA University, India), A. Shivasharana (REVA University, India), and Vijaya Kittu Manda (PBMEIT, India) Book Chapter / Source Title: Unlocking Life Satisfaction in Digital Global Markets and Segments / Copyright: © 2027 | Pages: 30 / DOI: 10.4018/979-8-3373-8357-6.ch016
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June 2026 Kesavan, Varun; Polisetty, Aruna; Dash, Ganesh Book Chapter / Source Title: Circular Economy: Business, Technology, and Policy (Part 1)
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June 2026 Satheesh, Hajay; Vijayakumar M. Book Chapter / Source Title: Circular Economy: Business, Technology, and Policy (Part 1)
Digital Reverse Logistics and Urban Life Satisfaction in Sustainable Automobile Digital Service Markets
June 2026 Nimit Sharma (REVA University, India), A. Shivasharana (REVA University, India), and Vijaya Kittu Manda (PBMEIT, India) Book Chapter / Source Title: Unlocking Life Satisfaction in Digital Global Markets and Segments / Copyright: © 2027 | Pages: 30

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